Return & Refund Policy
Beijing Roma Technology Co., Ltd. (北京罗马科技有限公司, “we”, “us”) sells CozyLume products to customers in the United States on Amazon.com. This page explains how returns, exchanges and refunds work for CozyLume products.
1. Where returns are handled
The Website (romacredit.cn) does not sell products or process payments. All CozyLume orders are placed on Amazon.com, so returns, replacements and refunds are handled through Amazon.com.
2. Applicable policy
Returns, replacements and refunds for CozyLume products follow Amazon.com’s return policy that applies to your order, including the return window, eligible items and refund method. The return window for your order is shown in Amazon’s Your Orders page.
3. How to start a return or replacement
- Sign in to your Amazon.com account and go to Your Orders.
- Find your CozyLume order and select Return or replace items.
- Choose the item and the reason, then follow Amazon’s instructions to send it back.
You can also use Amazon’s Returns Center.
4. Refunds
Refunds are issued by Amazon.com to your original payment method, or as otherwise provided by Amazon’s policy, after the return is processed.
5. Damaged, defective or incorrect items
If your CozyLume product arrives damaged, defective or not as described, please start a return or replacement through Your Orders on Amazon.com. You may also email us with your Amazon order number so we can look into the issue.
6. Contact us
For questions about a CozyLume product, please include your Amazon order number in your email.
Beijing Roma Technology Co., Ltd.
Email: machuang@romacredit.com
CozyLume store: Visit the CozyLume store on Amazon.com